Effective Date: 1st January 2025

At Apnalaya, we respect the privacy of users visiting our website. This Privacy Statement outlines our practices regarding the privacy preferences of visitors to www.apnalaya.org. It also details our information collection, usage, and sharing protocols. Regardless of how we receive your personal information—whether via the website, phone, or any other means—we make every effort to safeguard your privacy.

This document provides information about Apnalaya India’s responsibilities, your rights, the data we collect, and how we use it.

By accessing and/or using this website, you agree to the practices outlined in this Privacy Statement, which may be updated from time to time.

Information We Collect

We collect information to facilitate services such as processing donations, issuing receipts and tax exemption certificates, providing updates on our work, responding to your queries, and informing you of new opportunities to support marginalized communities.

Depending on the nature of your interaction, personal information collected may include—but is not limited to—your name, postal address, date of birth, PIN code, phone number, email address, organization name, and financial details such as credit/debit card or bank account information.

When and How We Collect Information

We may collect personal information when you make a donation, request communication, register for an event, pledge support, or apply to work or volunteer with Apnalaya. This data may be collected via phone, email, website, or face-to-face interactions.

Information Security

Apnalaya employs robust security mechanisms, with access to personal data restricted to authorized personnel. All online transactions are processed over a secure server using SSL (Secure Sockets Layer), indicated by a green padlock icon and an ‘https’ prefix in the browser address bar. Payment gateways are secured and verified through platforms like VeriSign.

DND Policy

By providing your mobile number, you consent to receive communications from Apnalaya—even if your number is registered under the DND/NCPR list as per TRAI regulations. Apnalaya may share your contact information with authorized third-party service providers for the purpose of delivering such communications.

Sharing of Personal Information

Apnalaya does not share your email, phone, or financial information except under the following circumstances:

• Payment Processing: We engage third-party vendors to process donations. While stringent safeguards are in place, we cannot fully guarantee third-party compliance.
• Legal Compliance: If legally required, we may disclose your information to government authorities.
• Safety and Misuse: In cases of misuse or potential harm to our services or stakeholders, we may share personal information as deemed necessary.
• Organizational Changes: In the event of a merger, acquisition, or restructuring, user data may be transferred to the new entity.
• Donor Communications: We may engage vendors to carry out donor outreach activities and share minimal data as needed.

Cookie Policy

Cookies are small files sent by our website to your device to recognize repeat visits. You can manage cookie settings through your browser. Disabling cookies may affect your experience on our site.

Changes to Privacy Practices

Apnalaya may update this policy to reflect changes in technology or legal requirements. Any changes will be communicated appropriately. For questions about our privacy practices, please contact us.

Contact Us

Address:
417-418, Mahinder Chambers, Opposite Duke’s Factory,
Chembur East, Mumbai 400071, India
Landline: +91-22-23539752
Mobile: +91 98330 41074
Email: admin@apnalaya.org